FAQs

In the case that your purchased items arrived to you in damaged condition, we offer certain solutions depending on the condition of the products. Please note that you will need to send us photograph proof that the items arrived damaged in the mail within 72 hours of delivery. If you send us photograph proof after 72 hours, we – nor the courier company – can be held liable and no refund/recompensing will be issued.

In the instance that your jewelry arrived with a piece or pieces missing but the links/jump rings and missing pieces are in the package, it means that the courier company did not handle the package with care and either dropped it or mishandled it. In circumstances like this, although the courier company is responsible for the damage incurred to the product, we will do our best to help you. Most often when pieces have come off but are still in the package, along with the jump rings/links, we will instruct you on how to repair it. This solution would not only be the quickest and most effective, it will mean that you will not need worry about shipping the product back to us so that we can send you a replacement. To show you how to fix the problem (and it is usually a very easy fix), please visit our Youtube channel here. We will also fill out a Damages Claim form on your behalf and recompense you whatever (if any) funds are returned to us by the courier company.

If the items arrived to you fully damaged and irreparable, we will recompense you the order either fully.

If the product arrived damaged to you in the mail and it was due to our own error (and not that of the courier’s), we will either reimburse you or ship you a replacement order. These resolutions may differ for in-store and local purchases.

If what you ordered was not what was delivered, we will send you the correct product (with no new shipping charges billed to you). Depending on the circumstances and what you had purchased, we will pay for you to ship the wrong product back to us.

We do not issue refunds even in cases of gift-giving. Moreover, we require proof of purchase either through presentation of the original receipt or a gift receipt. We understand that sometimes we receive gifts that we would not have ourselves chosen, and for that reason we will allow store credit or exchange of your gifted item for something else of more or equal value.

The resolution to this problem would depend on the situation. Because sizing bridal chooras/ Bangles virtually can be difficult, we appreciate that sometimes there is room for error when making custom bangles sets. We understand that since you could not try your choora on in person, the set you end up receiving may not fit. In that case, for whatever reason, the bangles set we made does not fit even though you provided us with your size based upon our Bangles Sizing information, we are happy to exchange the bangles set for you. We will not cover shipping charges. In the circumstance that you provided us a bangles size and we made it in the size you ordered but for some reason does not end up fitting you, that is no error of ours. In that case, you will be responsible for shipping charges for the exchange.

Yes we do! Since our parent company was founded many decades, we have shipped to tens of different countries across North America, Europe, Asia and Australia & New Zealand. Our website calculates your shipping rate at checkout as we do not offer standard shipping rates internationally. We ship only with FedEx and DHL to countries outside of Canada to make sure that we use the most reputable courier vendors in the world.

We unfortunately do not offer free shipping at this time, but we offer competitive and affordable shipping rates with high quality couriers such as FedEx and DHL. Shipping costs will vary based upon the weight, value and time sensitivity of your package. Shipping rates are calculated at checkout.

Most definitely! We’re happy to offer a free in-store pickup service. After you select that option at checkout, you will need to schedule your pickup appointment with us. Once we receive your order, we will pack it and put it into our Holds bin for whenever you schedule your appointment to come by. You will not receive a shipping confirmation because your order will not be shipped out unless you choose to change your retrieval method.

We use Canada Post to ship locally in Ontario. Once the package has been shipped and given to Canada Post, it will take 1-3 business days to arrive to you. Shipping within Ontario typically varies between $10-$20. For our Canadian clients living outside of Ontario (especially in Alberta and British Columbia), we will sometimes use FedEx Express services depending on a range of variables relating to the weight, value and time sensitivity of your package. FedEx Express services will take anywhere between 1-3 business days to arrive to you once we have shipped the package.

For international clients, shipping times with FedEx/DHL will vary between 1-6 business days. Typically, our packages going to anywhere in the United States will take 1-3 business days. Packages flying to Europe, Asia or Australia/New Zealand can take anywhere from 3-6 business days. Overnight express options are only available to our American clients at this time.